Why human-centered design?
Written by: Hayden Lausell
There are many ways to go about designing a product that could revolutionize your industry. Still, the design process is essential when it comes to how successful your product will be.
Heuristic evaluation and its impact on user experience
Written by: Sarah Romeo
Even if you don’t work in the world of design, it’s possible that you’ve heard the term user experience (UX.) Lately, there has been a lot of buzz about UX and how its practices can help build better websites, apps, branding, products, and more.
How Amazon is changing the “Customer Experience”
Written by: Hayden Lausell
Amazon recently opened a modern-day grocery store to the public in Seattle, Washington, where grocery shopping is as easy as download, shop, and go. That’s it! Amazon Go is making it possible for shoppers to not hate (maybe even love) the food store experience.
Five unbelievable ways voice assistants are upending online businesses
Written by: Hayden Lausell
Tech companies call it the hands-free experience. In many ways, voice assistants are the new touchscreen. They make devices easier to interact with. But where does it go from here?
Double diamond design process
Written by: Daria Vander May
When it comes to product development, there is an important distinction you need to make: either design the “right” product, or design products right. In a day and age where consumers have nearly limitless access to goods on the market, it falls on the user experience designer to design something that will stand out.
Why it’s time to focus on customer experience
Written by: Urban Emu
In the past, it was enough for companies to design great products to bring in customers. The concept was simple: you create something great and give people access to it — and they're going to want to buy it. Times have changed.
The future of UX design
Written by: Urban Emu
In the future, almost every device will be smart. We’ve already seen a huge proliferation of smart devices – from smart printers to smart refrigerators, as part of the Internet of Things (IoT) trend. So, what's around the corner?
What are some of the key CX challenges businesses face today? Here are some ways to solve them.
Written by: Urban Emu
Thanks to technology, we have created an on-demand world that consistently delivers personalized communications and experiences to customers. Customer expectations have been raised as a result — and people now expect to have consistently outstanding experiences across the board when they interact with a brand.